Patient Safety and Satisfaction: Giving HR a louder voice
How does HR demonstrate and communicate their contribution to patient safety and satisfaction? Research proves that these are heavily influenced by employee attitudes and satisfaction; unhappy workers can significantly impact a facility's revenue and reputation. This recording of an AHA webinar from February 10th explores the HR policies and talent management practices that address the five key drivers of healthcare employee satisfaction:
- Management shows they care about their employees
- Establish performance objectives that are aligned with the organization
- Management listens to employees
- Employees receive help with job stress
- Employees perceive evaluations to be fair
- Employees feel their work makes a difference
Terri Manning, Director or Nursing Management Operations at Thomas Jefferson University Hospitals explains how a good talent management system addresses the unique needs of healthcare organizations, and can enhance patient outcomes and satisfaction by addressing each of the above core employee satisfaction challenges, making HR a critical player.
